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Shipping & Returns

How will I know how much my order will cost?

Just add items to your basket and click on the checkout button. Borderfree will calculate and display a guaranteed and lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes as determined by the destination customs and revenue authorities.
 
Are there any additional costs that will be due upon receipt of my order?
No. When you use the Borderfree global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. If you choose this option at checkout, there will never be any additional costs billed upon delivery or due as C.O.D. charges.

If you would prefer to pay the duties and fees when your package is delivered, you may choose that option at checkout.
 
What are my international shipping options?

Below is a summary of delivery promises for our international orders.  You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during the Borderfree Global Checkout based on the items you are purchasing and your shipping destination.
 
How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree within the Global Checkout.
 
Are there any items that cannot ship to my country because they are restricted?
If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection; our partner Borderfree will notify you during the Borderfree Global Checkout process.
 
Do you ship to U.S. military addresses (APO/FPO)?
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders.  To do this, you should shop as if shipping to an address within the U.S.
 
Can I redeem or purchase international gift cards?
Unfortunately, we do not currently support the sale of gift cards in currencies other than USD$, the sale of USD$ gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
 
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to return any item for any reason, our partner Borderfree will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. Your shipping costs will not be refunded.

Return Process

Please contact us within 90 days of receipt of merchandise and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. If you choose to return any item for any reason, our partner, Borderfree, will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. Your shipping costs will not be refunded.

Exchanges

At this time we cannot process exchanges. The original item must be returned according to the process above and a new order placed. If you need assistance, please email us.
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